Aktual: Jurnal Pengabdian Kepada Masyarakat

Service Quality and Customer Retention of Deposit Money Banks in North-Western Nigeria

Pere Abinabo — 2026-05-25

Background: In a financial climate that is becoming more and more dynamic, a bank's ability to retain customers is crucial to its sustainability and competitiveness. In the banking industry, it is commonly acknowledged that client happiness and long-term loyalty are mostly determined by service quality.
Objectives: The goal of this study is to examine how several aspects of service quality such as empathy, dependability, responsiveness, technology, and trust affect retail banking customers' retention in commercial banks in Northwestern Nigeria.
Methods: This study used a cross-sectional survey design and a quantitative methodology. A five-point Likert scale served as the primary assessment tool in a structured questionnaire used for data collection. 499 retail banking clients at specific urban branches of seven major banks provided the data. The association between customer retention and service quality aspects was evaluated, and the relative strength of each predictor was ascertained, using SmartPLS and structural equation modeling (SEM).
Result: The study's conclusions show that client retention is strongly and favorably impacted by empathy, dependability, responsiveness, technology, and trust. Reliability and responsiveness were found to be the strongest predictors among these variables, indicating that accurate service delivery and timely replies are crucial for preserving customer loyalty.
Conclusion: This study emphasizes the necessity for banks to invest in safe, effective, and user-friendly digital technology while bolstering the provision of dependable and responsive services. These results provide bank managers with useful recommendations for improving service tactics that sustain long-term client retention and competitive advantage.

Bridging Cultures through Community Engagement: Evaluating An International Summer Camp Initiative in Higher Education

Yupika Maryansyah — 2026-05-26

Background: International summer camps have become a vital form of social engagement in higher education, providing chances for cultural learning and global contact. However, a rigorous evaluation of participant perceptions is required to ensure program efficacy and sustainability.
Objectives: This study seeks to investigate students' impressions of the FKIP Universitas Lampung Summer Camp 2025, with an emphasis on cultural experience, program satisfaction, and areas for development in a community-based educational setting.
Methods: This study used a descriptive quantitative technique supported by qualitative data. A perception questionnaire with a Likert scale was provided to 17 participants, supplemented with open-ended responses to elicit deeper insights into their experiences.
Result: With mean values ranging from 4.50 to 4.89, the results show a high degree of participant satisfaction, especially in cultural activities, social connections, and committee support. Strong social ties and significant cross-cultural learning were noted by the participants. On the other hand, insufficient interaction with local pupils (M = 2.61) and time management (M = 3.83) were found to be moderate issues. Negative categories typically had low mean scores, suggesting that people thought the program was safe, inclusive, and relevant.
Conclusion: All things taken into account, the summer camp successfully served as a community engagement program that increased student experience and cross-cultural knowledge while emphasizing the need for better scheduling and more possibilities for local contact. In addition to benefiting international participants, the program provided sociocultural benefits for the local community by strengthening cultural promotion and encouraging collaboration between universities and local stakeholders.

Groundwater Identification Using the Resistivity Method to Improve Community Livelihoods in Bernung Village, Gedong Tataan District, Pesawaran, Lampung

Ordas Dewanto — 2026-05-25

Background: Water availability is a critical factor influencing the sustainability of community-based economic activities, particularly in fisheries and plantation sectors. In Bernung Village, Gedong Tataan District, Pesawaran Regency, limited water supply during the dry season has restricted the optimal utilization of fish ponds and plantation land, thereby affecting local economic productivity.
Objectives: This study aims to describe a community service program integrating geoelectrical groundwater identification with community-based economic empowerment to support sustainable local business development.
Methods: The program applied a Participatory Rural Appraisal (PRA) approach involving community participation throughout field surveys, groundwater-source identification, site selection, mentoring, and evaluation stages. Groundwater investigation was conducted using 1D geoelectrical sounding with a Schlumberger configuration at two observation points. The acquired data were interpreted to identify aquifer characteristics and to support groundwater utilization planning.
Results: The geoelectrical survey identified potential aquifer zones at depths of 33.4–81.9 m at Point 1 and 21.5–82.8 m at Point 2, providing a technical basis for groundwater utilization planning. The program further supported the development of plantation land and fish-farming activities while improving community understanding of water-resource management and business development.
Conclusion: The findings demonstrate that geoelectrical investigation serves not only as an effective groundwater exploration tool but also as a practical decision-support approach for strengthening community livelihoods and promoting more sustainable fisheries and plantation-based economic activities.

Assessing the Risk of Hypertensive Nephropathy in the Elderly: A Critical Examination of a Silent Threat

Treesia Sujana — 2026-05-23

Background: Hypertension has been a prevalent condition among the elderly within the community, often receiving insufficient attention from those affected. Based on screening data, it was found that 52.63% of the 57 elderly people in Awiligar had blood pressure in the hypertension category. This high prevalence indicates that this population is at high risk for cardiovascular and kidney complications.
Objectives: This community service initiative seeks to facilitate the early detection of cardio-renal risk among the elderly population in Awiligar, Bandung Regency, in light of the high prevalence of hypertension and the potential for chronic kidney complications.
Methods: The method for implementing this community service activity consists of Health Screening and Health Education.
Result: The screening results revealed a high prevalence of hypertension, with 52.63% of participants exhibiting BP ≥ 140/90 mmHg. Urine laboratory findings indicated significant abnormalities, notably Proteinuria in 42.11% (24 individuals) and Hematuria in 21.05% (12 individuals). Furthermore, a high prevalence of metabolic risk indicators was observed. The elevated prevalence of proteinuria, in conjunction with the high incidence of hypertension, serves as a significant marker of early kidney damage within this population.
Conclusion: The conclusion of this initiative underscores the necessity for immediate medical follow-up and community-based health education interventions aimed at managing cardio-renal risk factors to prevent the progression of Chronic Kidney Disease.

Nutrition Education Counseling for Breastfeeding Mothers and Healthy Toddlers is provided at the Bayangkari PC Health Center in South Tapanuli

Siti Alo Pasaribu — 2026-05-28

Background: Proper nutrition during breastfeeding and early childhood is crucial for maintaining the mother's health, producing high-quality breast milk, and supporting the child's growth and development. In many areas, especially in Indonesia, many mothers and parents lack knowledge of how to prepare balanced meals. This lack of knowledge leads to nutritional problems, such as stunting, which is incredibly common.
Objectives: This community service activity aimed to help breastfeeding mothers and parents of toddlers learn more about balanced nutrition through an educational program integrated with posyandu activities at the Bayangkari PC Posyandu in South Tapanuli Regency. The program covered topics such as the basics of balanced nutrition, nutritional needs during breastfeeding, the importance of exclusive breastfeeding, proper methods for introducing solid foods, and the use of locally available, nutritious foods.
Methods: Activities were conducted using a participatory approach in which participants actively engaged through one-on-one conversations, group chats, planning healthy meals together, and pre- and post-session tests to assess learning.
Results: The evaluation found that participants gained substantial knowledge from participating in educational activities. They learned more about selecting healthy, balanced foods, the benefits of exclusive breastfeeding, and the right ways to feed young children. They also became more confident in using good nutrition practices at home.
Conclusion: Nutrition education delivered through integrated health service centers is effective in promoting healthy eating and preventing poor nutrition. It helps increase awareness about healthy eating among mothers and their families. This approach can also help make long-lasting improvements in children's eating habits and overall health.

Human-AI Collaboration in Scientific Writing Training: A Quantitative Evaluation of Learning Effectiveness and Academic Integrity

Eko Risdianto — 2026-05-31

Background: The rapid advancement of Artificial Intelligence (AI) has significantly transformed academic writing practices, offering both opportunities and ethical challenges, particularly related to plagiarism and over-reliance on automated tools.
Objectives: This study aims to evaluate the effectiveness of AI-assisted scientific writing training in enhancing participants’ writing skills, academic integrity awareness, and writing efficiency through a Human-AI Collaboration approach.
Methods: A quantitative descriptive method was employed using a structured questionnaire consisting of 20 Likert-scale items administered to 85 participants. The instrument measured five dimensions: relevance and conceptual understanding, instructional quality, writing skill improvement, academic integrity awareness, and perceived impact. Data were analyzed using descriptive statistics, including mean scores and percentage distributions.
Results: The findings reveal that the training achieved a very high level of effectiveness, with an overall mean score of 3.59. All variables were categorized as very high, with academic integrity awareness obtaining the highest mean score (3.70), indicating strong improvement in ethical understanding. Writing skill improvement showed relatively lower scores, suggesting the need for continuous practice.
Conclusion: AI-assisted scientific writing training based on the Human-AI Collaboration framework is highly effective in improving scientific writing competence and promoting ethical awareness. This approach provides a balanced model integrating technical skills and academic integrity in AI-supported writing practices.

Practical Biogas Production-Based Environmental Education for Students at State Junior High School 3 in Bengkulu City

Netriani Veminsyah Ahda — 2026-05-26

Background: Strengthening renewable energy literacy at the secondary education level is a strategic step toward fostering students’ ecological awareness and environmental conservation skills. Biogas, as an alternative energy source derived from organic waste, holds great potential for integration into hands-on learning to enhance students’ conceptual understanding and scientific skills.
Objectives: This community service activity aims to introduce biogas technology through hands-on, practice-based education and to analyze students’ responses to the implementation of environmental learning.
Methods: The implementation followed a comprehensive pedagogical framework consisting of lectures, interactive discussions, and demonstrations, complemented by hands-on biogas production practices. The program involved 50 students who actively participated in all learning activities and practical sessions throughout the implementation process. Students utilized simple teaching aids crafted from fruit waste and microbial activators (molasses and EM4), with program efficacy evaluated through pre-tests, post-tests, and student response assessments.
Results: The activity resulted in a measurable increase in students’ knowledge and skills regarding waste categorization and organic waste management. Participants successfully demonstrated an understanding of the fermentation process required to convert organic waste into methane gas using simple teaching aids.
Conclusion: The integration of practical biogas technology into the secondary curriculum effectively bridges the gap between theoretical ecological concepts and real-world environmental skills. Both teachers and students benefited from the hands-on approach, proving that localized renewable energy innovations are viable tools for enhancing scientific literacy.

Health Education from An Early Age: Implementation and Evaluation of Healthy School Technical Guidance (Bimtek) in Early Childhood Education Institutions in Kediri Regency

Anik Lestariningrum — 2026-05-28

Background: Education on clean and healthy living habits from an early age is an important foundation for developing children’s character and future health quality. However, the implementation of healthy school programs in early childhood education (PAUD) institutions still faces various challenges, including limited educator understanding and the suboptimal management of healthy learning environments.

Objectives: This article aims to describe the implementation and evaluate the effectiveness of healthy school technical guidance (BIMTEK) activities for PAUD educators.

Methods: The study employed a qualitative descriptive method with a participatory approach through the stages of planning, implementation, and evaluation of the BIMTEK activities. The participants consisted of PAUD teachers and administrators who were actively involved in the training program under the supervision of the Education Office of Kediri Regency. Data collection techniques included observation, interviews, and documentation.

Results: The results showed that the healthy school BIMTEK activities improved educators’ understanding and skills in implementing healthy school principles, including sanitation management, environmental cleanliness, and the habituation of clean and healthy living behaviors (PHBS) among children. In addition, positive changes were identified in learning practices that became more integrated with health values. The evaluation also indicated an increased institutional commitment to creating healthy and child-friendly PAUD environments.

Conclusion: Therefore, the healthy school BIMTEK program was considered effective as a strategic effort to support the sustainable implementation of healthy school programs in PAUD institutions.

Teacher Empowerment through a Training Program on the Development of Google Sites–Based Educational Websites at SMAN 2 South Bengkulu, Indonesia

Dewi Jumiarni — 2026-05-24

Background: SMAN 2 Manna, South Bengkulu, has teachers with a high level of educational background and adequate school facilities; however, technology has not yet been optimally integrated into the teaching and learning process.
Objectives: This community service activity was conducted to improve the understanding and skills of teachers at SMAN 2 South Bengkulu in using Google Sites for teaching.
Methods: This community service activity was carried out at SMAN 2 South Bengkulu with 30 teachers as participants. The training program consisting of three stages: preparation, implementation, and evaluation.
Result: The implementation of this community service program significantly improved the knowledge and skills of teachers at SMAN 2 Manna, South Bengkulu. Based on the evaluation results obtained through the questionnaire, the score increased from 20.67 in the pretest to 92 in the posttest, with an N-gain value of 0.90, which is classified in the high category.
Conclusion: The training program was highly effective in enhancing teachers’ competence in utilizing digital technology in learning. Therefore, it is expected that teachers will be able to implement website-based learning using Google Sites in their teaching practices, thereby supporting the realization of digital transformation in the school.